Are You Part of the IT World?
Perhaps you’re a recent graduate eager to kickstart your career, a new immigrant striving to break into the industry, or an ambitious professional aiming for that long-awaited promotion. Here’s a little secret: In a job market flooded with an average of 200 applicants per position, your technical skills alone won’t cut it.
The Challenge: Standing Out in a Crowded Job Market
With 200 applicants, even if we assume that a modest 10% are qualified for the role, you’re still contending with 20 others who are just as technically proficient as you. So, how does the Hiring Manager choose who gets the nod? They turn their attention to a critical factor: your “Soft Skills.”
Soft Skills encompass the abilities that help you navigate the workplace successfully by interacting effectively with others. These include your capacity to communicate with potential clients, mentor colleagues, lead teams, negotiate contracts, follow instructions, and meet deadlines. After hours of research, article synthesis, and document analysis, we’ve identified the pivotal soft skills that employers are seeking when hiring:
Critical Soft Skills for IT Success
Thrives in Chaos
Anyone in a technology role can tell you that chaos is part of the experience of being in IT. Whether it’s taking on a project you have never done before, a critical operational issue, or a project that may not be going according to plan, there are always new issues that derail plans and change approaches. Staying calm and adapting accordingly is crucial for success in IT. For more insights on managing chaos, read our article on navigating uncertainty.
Evolves With Technology
Being in IT means having a passion for innovation and constantly learning to use new technologies. Whether it’s a new programming language, delivery methodology, process change, or approach, you must step out of your comfort zone and embrace new ways of operating. Evolving your thinking and approach is essential. Check out Harvard Business Review’s article on adapting to technology.
Communicates with Clarity
The ability to successfully communicate complex concepts in information technology in a simplified way is critical to success. When working in IT, there are two main populations that you will support: end-users and technology teams. For end-users, accurately understanding requirements and explaining technical jargon in simple terms helps solve issues faster and with fewer headaches. When working with technology teams, translating business requirements into technical specifications that development teams can implement is key. Learn more about effective communication in IT.
Important Soft Skills That Will Get You Promoted
Reasons Critically and Solves Problems
We have talked about the ability to thrive in chaos, and this capability is an evolution of that. By understanding how to reason critically and tackle problems, you can take an active role in creating solutions and providing critical feedback that helps navigate roadblocks. When things go wrong, building a strategy to guide your organization through challenges will always get you recognized. Discover strategies for critical problem-solving.
Empowers Team Effectiveness
Information Technology is all about teamwork. Even if you never talk to an end-user, you still have to work with other teams. In today’s interconnected technology landscape, multiple stakeholders will support you, and you may need to support them. Better collaboration between teams and individuals results in faster problem-solving, fewer confusions, and on-schedule completions. Empowering your team can be done at any level by motivating, listening, and finding ways to work better together. Working well with others always gets noticed and results in great opportunities. Read about team effectiveness strategies.
Drives Performance and Productivity
Building a plan to get work done and delivering on time and within budget or according to SLAs are key skills needed for promotion. This includes accurately collecting requirements and breaking tasks down logically. To do this successfully, you need industry knowledge and technical know-how to navigate problems and projects effectively. The ability to deliver is crucial for anyone wanting to grow and get promoted. While it’s not the only factor considered, excelling in this area gives you an edge. Explore performance improvement tips.
Now that you know about the critical capabilities in IT, the question is: Do you have them, and are they strong enough to keep you ahead of your competition? To find out, take our OrgInsights Assessment today!